1. Information We Collect

• Personal Information: Name, email address, phone number, and any information you provide during registration or support interactions.
• Usage Data: Information on how you use the App, such as features accessed, session duration, and interactions with support agents.
• Device Information: Device type, operating system, app version, and unique device identifiers.
• Media & Communication Data (if applicable): Video calls, voice interactions, or messages within the app may be processed for customer support purposes.

2. How We Use Your Information

• To provide, operate, and improve Parlcare’s services.
• To connect you with customer support agents via video, chat, or call.
• To personalize your experience in the app.
• To ensure security, detect fraud, and prevent misuse.
• To communicate updates, technical notices, or support messages.
• To comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

• Service Providers: Third parties who support our services (e.g., cloud hosting, analytics, video call infrastructure).
• Legal Authorities: When required by law, regulation, or court order.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred securely.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

5. Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request corrections or updates.
• Request deletion of your data.
• Opt-out of certain processing activities (like marketing communications).

To exercise your rights, contact us at parlverse@outlook.com.

7. Children’s Privacy

Parlcare is not directed to children under 13 (or the minimum age in your country). We do not knowingly collect personal data from children. If we become aware of such collection, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the App with an updated “Effective Date.” Continued use of Parlcare means you accept these changes.